Privacy Policy

1. Overview

Telos Brothers ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

As a professional consulting and real estate services company, we understand the importance of maintaining the confidentiality and security of client information. This policy applies to all information collected through our website, email communications, phone calls, in-person meetings, and any other interactions with our company.

By using our services or providing us with your information, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Professional Information: Company name, job title, industry, company size
• Project Information: Service requirements, project descriptions, timelines, budget ranges
• Communication Records: Messages, inquiries, and correspondence with our team
• Account Information: Username, password, and account preferences (if applicable)
• Financial Information: Payment details for services rendered (processed securely through third-party providers)
• Documents and Files: Any files or documents you upload or share with us

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, click-through rates, search terms
• Location Information: General geographic location based on IP address
• Referral Information: The website or source that referred you to our site

2.3 Information from Third Parties

We may receive information about you from:

• Professional networking platforms (LinkedIn)
• Business partners and referral sources
• Public databases and directories
• Marketing and analytics services

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Providing consulting and real estate services
• Responding to inquiries and communications
• Scheduling meetings and consultations
• Creating and delivering proposals and reports
• Managing client relationships and projects

3.2 Business Operations

• Processing payments and managing accounts
• Maintaining and improving our services
• Conducting market research and analysis
• Compliance with legal and regulatory requirements

3.3 Communications

• Sending service-related notifications
• Providing industry insights and newsletters (with consent)
• Sharing relevant business opportunities
• Responding to customer service requests

3.4 Legal Basis for Processing (GDPR Compliance)

We process your personal data based on the following legal grounds:

• Consent: When you explicitly agree to our processing
• Contract: To fulfill our contractual obligations to you
• Legitimate Interest: For business development and improvement of services
• Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email communication services
• Customer relationship management (CRM)
• Payment processing
• Analytics and marketing tools
• Cloud storage and backup services

4.2 Professional Partners

With your consent, we may share relevant information with:

• Strategic partners for joint service delivery
• Subcontractors working on your projects
• Professional advisors (lawyers, accountants, etc.)

4.3 Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the safety of users or the public

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement comprehensive security measures to protect your information:

5.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure server infrastructure and hosting
• Regular security updates and patches
• Multi-factor authentication for internal systems
• Regular security audits and vulnerability assessments

5.2 Administrative Safeguards

• Limited access to personal information on a need-to-know basis
• Employee training on data privacy and security
• Confidentiality agreements with all staff and contractors
• Regular review and update of security policies

5.3 Physical Safeguards

• Secure office facilities with controlled access
• Locked storage for physical documents
• Secure disposal of sensitive information

Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing
• Restriction: Request limitation of processing under certain circumstances

6.2 GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under GDPR:

• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to object to processing based on legitimate interests
• Enhanced rights regarding automated decision-making

6.3 CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access personal information
• Right to equal service and price

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@telosbrothers.com. We will respond to your request within the timeframes required by applicable law, typically within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

7.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• See what cookies are stored on your device
• Delete existing cookies
• Block new cookies
• Set preferences for specific websites

8. Third-Party Services

Our website and services may integrate with third-party services, including:

8.1 Analytics Services

• Google Analytics (website usage statistics)
• HubSpot (customer relationship management)
• Various marketing and conversion tracking tools

8.2 Communication Tools

• Email service providers
• Video conferencing platforms
• Social media platforms

These third-party services have their own privacy policies. We encourage you to review their policies to understand how they collect and use your information.

9. International Data Transfers

As we serve clients globally, your information may be transferred to and processed in countries other than your own. When we transfer personal data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by the European Commission (where applicable)
• Certification schemes and codes of conduct
• Other appropriate safeguards as required by applicable law

10. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy:

• Client Information: Duration of our business relationship plus 7 years for legal and regulatory compliance
• Marketing Information: Until you unsubscribe or request deletion
• Website Analytics: Typically 14-38 months
• Communication Records: 3-7 years depending on the nature of the communication

We may retain some information longer if required by law or for legitimate business purposes such as fraud prevention or legal proceedings.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Provide you with an opportunity to review the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: